Terms of service

OVERVIEW

Welcome to GlowTress. The terms “we,” “us,” and “our” refer to GlowTress. GlowTress operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”).

GlowTress is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

By visiting, interacting with, or purchasing from our site, you agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein. If you do not agree, you may not access or use our Services.

SECTION 1 – ELIGIBILITY & ACCOUNT RESPONSIBILITY

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you have provided consent for any minor dependents to use this site under your supervision.

You agree to provide accurate, current, and complete information for all purchases and account activity. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

SECTION 2 – PRODUCTS & SERVICES

GlowTress offers haircare products including shampoos, conditioners, treatments, and styling essentials. Product colors, textures, or results may vary depending on individual hair type, screen display, or usage.

All product descriptions and availability are subject to change without notice. We reserve the right to limit quantities, discontinue products, or refuse service at our discretion.

SECTION 3 – ORDERS & ACCEPTANCE

Placing an order constitutes an offer to purchase. Orders are not accepted until payment is successfully processed and confirmed by GlowTress.

We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized activity. Once an order is processed, cancellation may not be possible.

SECTION 4 – PRICING & BILLING

Prices are subject to change without notice. Taxes, shipping, handling, and any applicable duties are not included unless stated otherwise.

You agree to provide valid and authorized payment information and acknowledge responsibility for all charges incurred.

SECTION 5 – SHIPPING & DELIVERY

Shipping and delivery times are estimates and not guaranteed. GlowTress is not responsible for delays caused by carriers, customs, weather, or events beyond our control.

Risk of loss passes to you once the order is handed over to the carrier.

SECTION 6 – RETURNS & REFUNDS

All returns, refunds, and exchanges are governed by our Return & Refund Policy, which is incorporated into these Terms by reference. Please review that policy before making a purchase.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this site—including text, images, logos, graphics, product descriptions, and design—is the property of GlowTress or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without prior written consent.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites. GlowTress is not responsible for the content, accuracy, or practices of third-party sites. Accessing them is at your own risk.

SECTION 9 – SHOPIFY RELATIONSHIP

GlowTress is powered by Shopify. However, all sales are transactions directly between you and GlowTress. Shopify is not responsible for any claims, damages, or issues arising from your purchase.

SECTION 10 – USER FEEDBACK

By submitting reviews, comments, or feedback, you grant GlowTress a non-exclusive, royalty-free right to use, reproduce, and publish such content for business purposes.

SECTION 11 – PROHIBITED USES

You may not use this site for unlawful purposes, transmit malicious code, violate intellectual property rights, or engage in abusive, fraudulent, or misleading conduct.

Violation of these Terms may result in termination of access.

SECTION 12 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available,” without warranties of any kind, express or implied. GlowTress does not guarantee uninterrupted or error-free service.

SECTION 13 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, GlowTress shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or products.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless GlowTress and its affiliates from any claims arising out of your breach of these Terms or misuse of the Services.

SECTION 15 – TERMINATION

We may terminate or suspend access to our Services at any time without notice if these Terms are violated.

SECTION 16 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the State of California, United States.

SECTION 17 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the Services after changes are posted constitutes acceptance of those changes.